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Support

If you have any queries or comments, please feel free to contact us at support@mingsoftware.com.

Frequently Asked Questions

› Ordering

› Licensing

› Registration

› Product

Ordering

1.	How to buy UDB Workbench?
	Please go to our Purchase page and choose a license type to purchase, then specify a machine / network number (See our Help page for assistance), and click the "Buy Now" button to submit your order to our payment partner.
2.	Is it safe to purchase online?
	Ordering is completely safe because our online store resides on a secure server and your credit card details are protected at all times using state of the art encryption technology. Please note that we do not store credit card information anywhere. Before transferring, all information is encrypted using SSL industry-standard encryption.
3.	What shall I receive after payment?
	A unique serial number will be e-mailed to the address you specified at the payment site.

Licensing

1.	What types of licenses do you provide?
	We offer two types of licenses: single computer usage license and single network usage license, each permits to use the software on one specific computer and one specific network respectively.
2.	Can I upgrade my single computer license to a single network license?
	No.
3.	What kind of license should I buy for my portable computer?
	If you plan to use UDB Workbench in disconnected environments, or on different networks, you should buy a single computer usage license.

Registration

1.	What is the difference between trial version and registered version?
	The trial version is a fully functional product. You can use it for evaluation purpose. If you want to use it on a regular basis, you must register it.
2.	What should I do when trial period expired?
	You need to purchase a license or uninstall the software.
3.	How do I register UDB Workbench? I have the serial number I purchased.
	Please choose "Register" function from the "Help" menu, paste the serial number from authorization e-mail, then key in your registered name, and restart UDB Workbench to activate the registration.
4.	I lost my serial number, how do I do?
	You can send an e-mail to our Support and specify the e-mail address, the machine / network number that you used during the purchase, our support executive will assist you.

Product

1.	Why does UDB Workbench fail to initialize? I'm running Windows XP.
	Please make sure that UDB Workbench has read/write access to registry at HKCU, and option "Protect my computer and data from unauthorized program activity" in "Run As" dialog box is not checked.